Return Policy

Last updated May 18, 2022

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or product exchange, this In addition to your legal rights. Please see below for more information on our return policy.

RETURNS

All returns must be raised within fourteen (14) days of the purchase date. All returned Items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@northeastsofasdirect.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, please package the item(s) carefully  and include your proof of purchase. Then arrange collection and delivery of your order via a 2-man courier.

Please send all returns to the following address:

North East Sofas Direct Ltd

Attn: Returns

RMA#

K3 Business Park, Unit 15, 200 Clough Road

Hull,

East Yorkshire

HU5 1SW

United Kingdom

Please note, you will be responsible for all return shipping charges. You must use a 2-man courier and we strongly recommend that you use a trackable method.

For assistance with finding and booking a 2-man courier please get in touch.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit/debit card statement, depending on your credit/debit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Contact must be made within 14 days of receiving goods. 

QUESTIONS

If you have any questions about this Returns Policy, You can contact us:
By email: 

sales@northeastsofasdirect.co.uk